Shipping policy

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SHIPPING POLICY - SERENITY™

Important Disclaimer

PLEASE NOTE: ORGANIZEN SASU operates as a facilitator between customers and suppliers. We do not directly handle shipping, warehousing, or returns processing.

All orders are fulfilled and shipped directly from our authorized suppliers' warehouses located worldwide.

1. Shipping Responsibility

Key Points:

ORGANIZEN SASU is not directly responsible for:

Lost packages
Damaged items
Stolen deliveries
Shipping delays
Custom clearance issues

All shipping matters are handled by our authorized suppliers and their shipping partners
All shipments are covered by our suppliers' insurance policies

2. Shipping Process

Order Fulfillment

Orders are processed through our network of authorized suppliers
Products ship from the nearest available warehouse to your location
Tracking information is provided by the supplier once available
Delivery times vary based on warehouse location and destination

3. Estimated Delivery Times

Region	Estimated Delivery Time
United States	5-7 business days
Canada	7-10 business days
United Kingdom	7-10 business days
Australia	10-15 business days
Asia	10-15 business days
Africa	15-20 business days
Latin America	10-15 business days

* Delivery times are estimates only and not guaranteed

4. Claims and Insurance

For Lost, Damaged, or Stolen Items:

All claims must be filed directly with the supplier's customer service
Claims are covered by suppliers' insurance policies
Documentation may be required for claim processing
Resolution timeframes vary by supplier and situation

5. Returns Process

Return Procedures:

Return requests must be submitted within 30 days of delivery
Returns are processed directly through our suppliers
Return shipping labels and instructions will be provided by the supplier
Return shipping costs may apply as per supplier policy

6. Customer Support

For shipping-related inquiries:

Email: tempstech@gmail.com
Response Time: Within 24-48 hours
We will coordinate with our suppliers to address your concerns

7. Additional Information

Customs duties and taxes are the responsibility of the customer
Tracking information will be provided when available
Order confirmation emails are sent from our suppliers
Delivery attempts and storage policies vary by supplier

Last Updated: